Skip to main content

Guarantees & Exclusions

Our workmanship is covered by a 12-month guarantee, unless otherwise stated below.

Exceptions & Exclusions

Certain repair types or issues outside our control cannot reasonably be guaranteed. These include:

  • Resealing existing baths, showers or enclosures – 3-month guarantee only
  • Re-pointing or re-grouting works
  • Waste pipe and drain clearances
  • Repairs carried out where replacement was recommended but declined
  • Damp, condensation or moisture-related issues
  • Leaks occurring on existing pipework following system upgrades or increased water pressure
  • Guttering and downpipe repairs

Limitation of Liability

While every reasonable care is taken when carrying out our work, we cannot accept responsibility for failures resulting from pre-existing defects, ageing materials, concealed pipework, hidden damage or conditions that could not reasonably have been identified before work commenced.